The Game Will Not Load or Is Stuck on a Screen
A stuck loading screen is nearly always the connection or a partial update. Here is the order to check things in.
Match Heist reaches out to our servers on launch for events, leaderboards and your cloud save. If that call cannot complete, the loading screen waits.
Test your connection
Load any web page on the same device. A connection that is technically on but not passing traffic — a captive Wi-Fi login, for example — will hang the game.
Switch networks
Move between Wi-Fi and mobile data. Some networks block game traffic.
Turn off a VPN
VPNs and ad-blocking DNS services can block the calls the game needs on launch.
Force close and reopen
Swipe the app away completely, then reopen it rather than resuming it.
Check for an update
A partially applied update can leave the app unable to start cleanly. Install any pending update.
Still stuck? Tell support which screen it freezes on, your device model and whether it happens on both Wi-Fi and mobile data.
Frequently asked questions
Can I play Match Heist offline?
Ordinary levels are playable without a connection. Events, leaderboards and cloud saving need one, and the game syncs your progress the next time you are online.
Still need a hand?
Reach our team right from the game — Settings (the gear icon on the home screen) → Support — or see the other ways to contact us.