Contact Support
Our support team is reachable directly inside Match Heist, so your game details come along with your message automatically. Here's how — in three taps.
Reach us from inside the game
The fastest route, and the one we recommend.
Open Settings
From the game’s home screen, tap the gear (⚙️) icon to open Settings.
Tap Support
Select the Support button in the settings menu to open the contact form.
Describe your issue
Tell us what happened, what you expected and what you had already tried, then send. Our team replies by email.
✉ Can't open the game?
If the app won't launch, email us instead — add your device model and the level you were on so we can find your game.
support@brightpointstudios.com⏱️ We typically respond within 1 working day
What to include in your message
- Your device and OS version — for example “iPhone 14, iOS 18” or “Samsung Galaxy S23, Android 15”.
- The level you are on — the quickest way for us to find your game.
- What happened and when — including whether it started after an app or system update.
- Order or receipt number — for anything involving a purchase, from your Apple or Google confirmation email.
- A screenshot or recording — if something looks wrong on screen, a picture settles it instantly.
Or start with a topic
Most questions already have an answer waiting in the help center.
Troubleshooting
Fixes for crashes, loading problems, ads and other hiccups that stop the heist.
Browse articles →Purchases & Billing
Missing purchases, payment methods, refunds and unauthorized charges.
Browse articles →Account & Progress
Save your progress, play across devices, and move the game to a new phone.
Browse articles →Reporting a problem with a purchase?
Refunds are handled by Apple and Google, who processed the payment — but we can help you put your game right either way.