Match Heist Help & Support
Answers to the questions we get most about Match Heist — how the puzzle works, keeping your progress safe, purchases and fixes for when something goes wrong. Can't find it here? Contact our support team.
Browse by topic
Six topics covering the game, your account and your device.
Getting Started
Download Match Heist, learn the rules, and clear your first boards.
2 articles →Gameplay & Levels
Tray management, power-ups, missions, events and what to do when a level has you beaten.
4 articles →Account & Progress
Save your progress, play across devices, and move the game to a new phone.
3 articles →Purchases & Billing
Missing purchases, payment methods, refunds and unauthorized charges.
3 articles →Troubleshooting
Fixes for crashes, loading problems, ads and other hiccups that stop the heist.
3 articles →Browser Games
Help for the free puzzles you can play right here at matchheist.com — no download needed.
1 article →Most read
The articles players open most often.
- How to Play Match HeistMatch Heist is a car match 3 puzzle: tap cars into your tray and clear them three at a time. Here are the rules in under two minutes.2 min read · Read article →
- Stuck on a Level? Try These TacticsHard boards are usually a reading problem, not a luck problem. Six tactics that turn a stuck level into a cleared one.3 min read · Read article →
- How to Save Your Match Heist ProgressYour progress lives on your device and syncs to your Game Center or Google Play Games account. Here is how to confirm it is backed up.2 min read · Read article →
- A Purchase Did Not ArriveMost missing purchases arrive after a restart. If yours has not, here is what to check and what support needs from you.2 min read · Read article →
- Match Heist Crashes or Will Not OpenSix fixes in order of effort, from an app update to a reinstall — plus what to send us if the crash survives all of them.3 min read · Read article →
- What Happens When Your Tray Fills UpA full tray with no available match ends the level. The fix is almost always in the taps you made three moves earlier.2 min read · Read article →
Getting Started
Download Match Heist, learn the rules, and clear your first boards.
- How to Play Match HeistMatch Heist is a car match 3 puzzle: tap cars into your tray and clear them three at a time. Here are the rules in under two minutes.2 min read · Read article →
- Downloading Match Heist and Supported DevicesMatch Heist is free on the App Store and Google Play. Here is where to get it and what to do if it will not install.2 min read · Read article →
Gameplay & Levels
Tray management, power-ups, missions, events and what to do when a level has you beaten.
- What Happens When Your Tray Fills UpA full tray with no available match ends the level. The fix is almost always in the taps you made three moves earlier.2 min read · Read article →
- Stuck on a Level? Try These TacticsHard boards are usually a reading problem, not a luck problem. Six tactics that turn a stuck level into a cleared one.3 min read · Read article →
- Using Power-Ups and BoostersPower-ups buy you tray space and information. Used at the right moment they clear a level; used early they are wasted.2 min read · Read article →
- Limited-Time Events, Missions and Mini GamesEvents, missions, mini games and the race to the top of the leaderboard — what each one rewards and when they reset.2 min read · Read article →
Account & Progress
Save your progress, play across devices, and move the game to a new phone.
- How to Save Your Match Heist ProgressYour progress lives on your device and syncs to your Game Center or Google Play Games account. Here is how to confirm it is backed up.2 min read · Read article →
- Playing Match Heist on More Than One DeviceSame platform account, same progress. Here is how syncing works across devices and what to do when two devices disagree.2 min read · Read article →
- Moving Match Heist to a New PhoneSync on the old phone first, sign in with the same account on the new one, and your levels and purchases come with you.2 min read · Read article →
Purchases & Billing
Missing purchases, payment methods, refunds and unauthorized charges.
- A Purchase Did Not ArriveMost missing purchases arrive after a restart. If yours has not, here is what to check and what support needs from you.2 min read · Read article →
- How to Update Your Payment InformationBilling details live with Apple and Google, not inside the game. Here is where to change them on each platform.2 min read · Read article →
- Refunds and Unauthorized PurchasesRefunds are handled by Apple and Google, who took the payment. Here is how to request one and how to stop it happening again.2 min read · Read article →
Troubleshooting
Fixes for crashes, loading problems, ads and other hiccups that stop the heist.
- Match Heist Crashes or Will Not OpenSix fixes in order of effort, from an app update to a reinstall — plus what to send us if the crash survives all of them.3 min read · Read article →
- The Game Will Not Load or Is Stuck on a ScreenA stuck loading screen is nearly always the connection or a partial update. Here is the order to check things in.2 min read · Read article →
- Ads and Rewarded VideosRewarded videos are optional and always your choice. Here is what to do when one does not pay out or will not close.2 min read · Read article →
Browser Games
Help for the free puzzles you can play right here at matchheist.com — no download needed.
From the blog
Longer reads from the team — puzzle psychology, game history and more. View all posts →
- Free Browser Games Like Angry Birds, Cut the Rope and Where’s My Water?The physics puzzles that took over phones fifteen years ago come in five basic mechanics. Here is a free browser game for each one, what it borrows from the classic, and where it falls short.8 min read · Read post →
- Free Car Puzzle Games Online: Play in Your Browser, No DownloadCar puzzles you can play in a browser tab right now: our own free ones, three from Poki and CrazyGames, what each one is like on a phone, and one catch apiece.8 min read · Read post →
- Best Offline Car Puzzle Games: Traffic and Parking Puzzles With No Wi-FiWhich car puzzle games still work when the signal goes: five that say so on their own store listings, what “offline” leaves out, and exactly how our browser games behave in a tunnel.9 min read · Read post →
- How to Solve a Sliding Puzzle: 3x3, 4x4 and 5x5 Step by StepThe method for every square sliding puzzle in two sentences, then spelled out move by move for the 3x3, 4x4 and 5x5: the stacked-pair trick, the parity check that spots an impossible board, and why Klotski needs a different plan.11 min read · Read post →
- Games Like Ball Sort Puzzle: the Best Colour-Sort and Car-Sort PuzzlesSix colour-sort games for people who have run out of tubes: which one pours instead of stacking, which one swaps tubes for hexagons, which two are cars, and one catch each.10 min read · Read post →
- Games Like Triple Match 3D: the Best Triple-Tile Match GamesSeven triple-tile games for people who have run out of Triple Match 3D: which one keeps the clock, which one drops it, which one swaps the heap for shelves, and one catch each.10 min read · Read post →
- Games Like Parking Jam 3D: the Best Traffic-Jam and Car-Parking PuzzlesSeven car-parking and traffic-jam puzzles for people who have run out of Parking Jam 3D levels — what each one actually does differently, one honest limitation each, and which to pick for which itch.9 min read · Read post →
- Why Sorting Games Are So Satisfying: Completion, Flow and Your BrainPutting things in order feels good for reasons psychologists have names for: open loops closing, chunking and flow. Here is why sorting games are so satisfying, and the modest, real answer on whether they are good for your brain.7 min read · Read post →
- Are Brain Puzzles Actually Good for Your Brain?Puzzle games are often sold as workouts for your brain. The truth is more modest — and more interesting. Here is what matching, sorting and parking puzzles genuinely give you, minus the hype.8 min read · Read post →
- From Wooden Blocks to 3D Boards: A History of Traffic Jam PuzzlesThe car stuck in traffic on your phone screen has ancestors: a Victorian sliding-tile craze, a Chinese block puzzle about a fleeing general, and a plastic grid from 1996 that defined the genre. A short history of getting unstuck.8 min read · Read post →
- Car Match vs Block Pals vs Match Heist: Which Tap-to-Match Game Deserves Your Phone?Three games, one mechanic: tap pieces off a crowded board, fill a tray, match three of a kind before the tray jams. Here is how the traffic kingpin, the new kid with the friend group, and our own heist crew actually compare — from a studio biased enough to say so up front.8 min read · Read post →
- How to Get Faster at Rush Hour and Car-Escape PuzzlesYou can already solve a Rush Hour-style board. The next step is solving it in fewer moves and less time, and that comes from reading the jam before you touch it, counting moves properly and practising on purpose.9 min read · Read post →
- From Bejeweled to Triple Tile: Why Match-3 Never Gets OldMatch three of a kind. That has been the whole rule for thirty years — through gems, candies, farm animals, souvenirs and cars. Here is how the genre got here, and why three is the number that keeps working.8 min read · Read post →
Still need a hand?
Reach our team in three taps from inside the game — Settings (the gear icon on the home screen) → Support — and we'll get you back to the heist.