Refunds and Unauthorized Purchases
Refunds are handled by Apple and Google, who took the payment. Here is how to request one and how to stop it happening again.
Because Apple and Google process every in-app purchase, refunds are requested through them. Bright Point Studios cannot issue a refund for a store transaction directly — but we can help you with the details and make sure your game is put right.
Requesting a refund
- App Store: use Apple's "Report a Problem" page and sign in with the Apple ID that made the purchase.
- Google Play: open your Play Store order history and use the refund request option on the order.
If a purchase was not authorized
Report it to the store first
Unauthorized charges should be raised with Apple or Google straight away — they hold the transaction and the payment method.
Turn on purchase protection
Enable Screen Time purchase restrictions on iOS or purchase authentication in Google Play so a password is required every time.
Tell us too
Send the receipt details to support so we can make a note against your game while the store processes the request.
Frequently asked questions
How do I stop my child making purchases?
On iOS, use Screen Time → Content & Privacy Restrictions to require a password for purchases. On Android, open Play Store settings and turn on authentication for every purchase.
Still need a hand?
Reach our team right from the game — Settings (the gear icon on the home screen) → Support — or see the other ways to contact us.