Purchases, Payments aur Refunds

Match Heist ki har purchase Apple ya Google process karte hain, phir woh aapke game mein deliver hoti hai. Gaayab purchase aksar tab mil jaati hai jab aap game ko poori tarah band karke internet ke saath dobara kholte hain. Payment methods aur refunds aapke store account mein sambhale jaate hain, game mein nahi, aur dono hi case mein hum details mein madad kar sakte hain.

Purchase nahi aayi

1. 1

   Game band karke dobara kholein

   Match Heist ko poori tarah band karein, sirf doosre app par switch na karein, aur internet connection ke saath dobara kholein. Zyaadatar pending purchases isi waqt deliver ho jaati hain.

2. 2

   Check karein ki charge sach mein hua

   Apple ya Google ki receipt email dhoondhein. Jo purchase store par fail hui, uski receipt nahi hoti, aur charge nahi hua to deliver karne ko bhi kuch nahi hai.

3. 3

   Sahi account confirm karein

   Kisi doosre Apple ID ya Google account se ki gayi purchase us game mein nahi dikhegi jo kisi aur account se sign in hai.

4. 4

   Store ko thoda time dein

   Card verification ki wajah se purchase kuch der ke liye ruk sakti hai. Agar upar ki saari cheezein theek hain, to maamla aage badhane se pehle thoda intezaar karein.

Ab bhi nahi mili? Support ko confirmation email se order ya receipt number, date aur time aur purchase kis cheez ki thi, aapka device aur platform (jaise iOS par iPhone 14) aur aap kis level par hain bhejein. Hum transaction trace karke jo baaki hai woh deliver kar denge.

Payment method update karna

• Google Play (Android): Play Store kholein, apni profile picture tap karein, phir Payments & subscriptions aur Payment methods. Naya card add karein, ya purana edit karne ke liye More payment settings tap karein.
• App Store (iPhone aur iPad): Settings kholein, apna naam tap karein, phir Payment & Shipping, maange to sign in karein, aur method add, edit ya remove karein.

Refund kaise maangein

Payment Apple aur Google lete hain, isliye refund bhi unhi se maanga jaata hai. Hum store transaction ka refund seedhe nahi kar sakte, lekin details mein aapki madad kar sakte hain aur yeh pakka kar sakte hain ki aapka game theek ho jaaye.

• App Store: Apple ka “Report a Problem” page use karein aur usi Apple ID se sign in karein jisse purchase ki thi.
• Google Play: apni Play Store order history kholein aur us order par refund request ka option use karein.

Agar purchase aapki permission ke bina hui

1. 1

   Pehle store ko report karein

   Bina permission ke hue charge ki shikayat turant Apple ya Google se karein. Transaction aur payment method unke paas hote hain.

2. 2

   Purchase protection on karein

   iOS par Screen Time purchase restrictions, ya Google Play mein purchase authentication on karein, taaki har baar password lage.

3. 3

   Hamein bhi batayein

   Receipt details support ko bhejein, taaki jab tak store request process kare, hum aapke game par ek note bana lein.